Refund policy

Refund Policy

We want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return within 30 days of receiving your order.

To be eligible for a return, items must be unused, in their original condition, and in original packaging.

Customers are responsible for return shipping costs unless the item arrives damaged or defective.

Once we receive and inspect the returned item, we will notify you of approval or rejection of your refund. Approved refunds will be issued to the original method of payment within 5–7 business days.

Certain items may be non-returnable, including final sale items and gift cards.

To start a return or request a refund, please contact us at support@shopheinze.com